I'm Anastasiya, I handle PR and brand at Kiwitaxi.
We run pre-booked private transfers - airports, city-to-city, door-to-door - across Europe, Asia, the Middle East, the Americas, and a bunch of places in between. Over a million rides completed, 105+ countries.
The thing that drove this app rebuild was a pretty specific frustration we kept hearing. People weren't complaining about the ride itself. They were stressed about the 20 minutes before it - not knowing if the driver was there, not having a number to call, not being sure if the price they booked was the price they'd pay. So the whole app is structured around eliminating that window of uncertainty. Price locks at booking. Driver contact lands in your phone 24 hours before. Flight tracking is built in so if you're delayed, the driver already knows - you don't have to call anyone.
The feature that took the most back-and-forth internally was vehicle selection. Sounds simple, but travelers kept telling us "I had no idea what car would show up." We now show exact makes and models per class before you confirm. Small thing, but it changed how people felt about the booking. Child seats, pet-friendly, ski equipment, female driver option - all bookable upfront. Works the same whether you're coming into Heathrow, Narita, or Sharm el-Sheikh.
What I'd love from this community:
If you book transfers regularly where the taxi situation at airports can be chaotic - I'd genuinely love to hear what still annoys you about this category. We have a product team that reads this stuff.
And if you work in travel media, DMOs, travel platforms or tour operations and want to talk about how the platform works on the B2B side, feel free to reach out directly.
Today is my first day on this platform - and tomorrow marks 10 years since I joined Kiwitaxi.
I started as a support manager while still being a student, and somehow that journey eventually led me to becoming the company’s CEO.
Over the years, I’ve had the chance to help build travel operations across 100+ countries, work with incredible people from all over the world, and see how deeply emotional travel actually is behind all the logistics and technology.
I’m especially interested in: - human-centered travel tech - people-first leadership - women’s experiences in travel - community building in the travel industry
Excited to connect with fellow travel professionals, founders, creators, and people shaping the future of travel ✈️
+ 360 others joined this month
Comments
Hi everyone,
I'm Anastasiya, I handle PR and brand at Kiwitaxi.
We run pre-booked private transfers - airports, city-to-city, door-to-door - across Europe, Asia, the Middle East, the Americas, and a bunch of places in between. Over a million rides completed, 105+ countries.
The thing that drove this app rebuild was a pretty specific frustration we kept hearing. People weren't complaining about the ride itself. They were stressed about the 20 minutes before it - not knowing if the driver was there, not having a number to call, not being sure if the price they booked was the price they'd pay. So the whole app is structured around eliminating that window of uncertainty. Price locks at booking. Driver contact lands in your phone 24 hours before. Flight tracking is built in so if you're delayed, the driver already knows - you don't have to call anyone.
The feature that took the most back-and-forth internally was vehicle selection. Sounds simple, but travelers kept telling us "I had no idea what car would show up." We now show exact makes and models per class before you confirm. Small thing, but it changed how people felt about the booking. Child seats, pet-friendly, ski equipment, female driver option - all bookable upfront. Works the same whether you're coming into Heathrow, Narita, or Sharm el-Sheikh.
What I'd love from this community:
If you book transfers regularly where the taxi situation at airports can be chaotic - I'd genuinely love to hear what still annoys you about this category. We have a product team that reads this stuff.
And if you work in travel media, DMOs, travel platforms or tour operations and want to talk about how the platform works on the B2B side, feel free to reach out directly.
App: kiwitaxi.com/en/app
Happy to answer questions about anything!
Cheers
🙌
Hi Travel Massive 👋
Today is my first day on this platform - and tomorrow marks 10 years since I joined Kiwitaxi.
I started as a support manager while still being a student, and somehow that journey eventually led me to becoming the company’s CEO.
Over the years, I’ve had the chance to help build travel operations across 100+ countries, work with incredible people from all over the world, and see how deeply emotional travel actually is behind all the logistics and technology.
I’m especially interested in:
- human-centered travel tech
- people-first leadership
- women’s experiences in travel
- community building in the travel industry
Excited to connect with fellow travel professionals, founders, creators, and people shaping the future of travel ✈️