How to deliver above and beyond customer service?

Tuesday, Oct 4, 2016
Hosted by Pam Alfred
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About this event

Do not miss the next Travel Massive x Concierge Meetup event.

The October edition will be focus on:
How to deliver "above and beyond" customer service?

This is a rare opportunity to learn from and network with experienced professionals in the hospitality industry.

We’ll also have a panel of selected experts that will share with you their insights about how they continuously manage to go above and beyond when it comes to satisfying their clients.

Tickets are free but are limited so get yours as soon as possible!



The world is moving faster than it has ever been and it only seems to be accelerating with every day that goes by. Today, client’s expectations are also at an all time high. Not answering a customer's text message within a few hours could, in certain cases, be catastrophic!

Moreover, technology seems to be paving the way of the future across most, if not all industries. The people and firms who are prospering and taking advantage of this change are the ones who are adapting to the new modern landscape. They are gaining a competitive advantage over their competition who are late or reluctant adopters.

Don’t be left behind by this change. Learn modern day key strategies people and businesses are using today to deliver an “Above and Beyond” experience that leaves your clients with a positive lasting impression of your product or service.

This is a great opportunity to learn from the insights and opinions of these accomplished experts. Audience members can ask the speakers questions during the Q&A period.


Announcing our PANEL GUESTS:

- Charles Costo, Entrepreneur and Barbershop Manager at Maison Cloakroom.
Charles is a young, highly-skilled and passionate individual. He developed a passion for barbering in the year 2007 while simultaneously joining Les Fusiliers Mont-Royal, a Canadian infantry reservist regiment. Seven years later, Charles joined the industry and is now manager and head-barber at the Cloakroom Barber.
What is Maison Cloakroom?
Maison Cloakroom's barbershop is a unique place for men to come and live an experience. It is a place where blended barbering, hairstyling and spa treatments to create mix to create a unique experience. Their main focus is their client's well being and satisfaction.
To know more about it and maybe win 1 free discovery experience at Maison Cloakroom, you know what to do.
@maisoncloakroom -

- Simon Bajouk, is a top Concierge from Ritz-Carlton Montreal. Simon has been a concierge for over six years. With an education in Hotel Management from the University of Quebec in Montreal and his early experience in the hospitality industry, Mr. Bajouk has keenly developed his leadership and customer-focused skills. Being a member of the International Association Les Clefs d'Or for five years now, he has built a reputation for professionalism, thoroughness and commitment to guest service. Over the years, Simon has shared his talents with some of the most prestigious hotels in Montreal, among them Le St-Sulpice, the Loews Hotel Vogue, Hotel Le St-James and most recently, the Ritz-Carlton Montreal.

- Olivier Offman is the Partner & COO at Yulism.
Olivier is a true serial-organizer that derives pleasure from understanding his clients’ business conundrums and then generating solutions by making the perfect connections in tailor-made networking events. Prior to C2, Olivier had the opportunity to work at the heart of international events such as the 1998 FIFA WORLD CUP and RENDEZ-VOUS EN FRANCE, the professional trade travel market (hosting 20 000 business meetings in 3 days).

- Steve Edo is the CEO & Founder of Pure Entertainment Group Inc. a bespoke luxury concierge company with elite HNW and UHNW clients in all regions of the world.
Steve has an extensive background in travel, combined with insider knowledge of the luxury market. With his passion for creating lasting memories, he has built a company that takes great pride in fulfilling a clients’ request, no matter how extravagant it might be. Whether it’s securing a luxury yacht charter, arranging a once-in-a-lifetime Zero Gravity flight experience, or perhaps planning a tour of Cairo and the Nile River with privileged access.

Join our speakers for more insights!


WeWork - 3 Place Ville Marie
Montreal, Québec H3B 2E3


Looking forward to seeing you all there!

To register click here:

👏 Organized by Pam Alfred
📍 Event location: WeWork MTL
🗺 3 Place Ville Marie - Suite 400
H3B 2E3 - Montreal