I am a hospitality veteran with over 14 years of experience, currently specializing in the field of reputation management. Throughout my career, I’ve developed a deep understanding of the guest experience and how digital sentiment shapes the success of modern travel brands. Based in Berlin, I focus on helping businesses bridge the gap between service excellence and online presence to drive long-term loyalty. I’m excited to connect with the Travel Massive community to share insights on the evolving landscape of travel tech and brand trust.