I’m a future-focused creative executive and Global VP of Customer Experience at Publicis Sapient, leading large-scale digital business transformation across travel, hospitality, and adjacent consumer ecosystems. I specialize in translating emerging technologies—generative AI, conversational interfaces, digital identity, and intelligent systems—into human-centered experiences that feel intuitive, trusted, and transformative. With 25+ years of global leadership spanning design, product, and service innovation, I bridge strategy, engineering, and storytelling to shape hybrid physical-digital journeys that elevate how people move, stay, explore, and connect.