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I am the Head of Customer Experience at Tern, a travel platform for travel advisors to run their entire front and back office in one place. I oversee our support, customer success, and implementation teams to support >9,000 advisors using Tern to manage their travel business. My teams are responsible for ensuring our customers have the best experience with our products and can grow their businesses with Tern.
We are heavily leaning into AI features for advisors in our product as well as making our teams more efficient through the use of AI internally. We just did a beginner's webinar on the topic for how advisors can think about using AI in simple ways to be more efficient. See here:
