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Client Manager and Admin Team Lead

An Avenue Apart

This is a full time, salaried role and ideal for a candidate who has a client handling+ an administrative background, preferably within the Travel Industry.

We are a Virtuoso agency based in NYC. Similar experience is required. The position requires someone who is detail-oriented, well-spoken, well-written, well-organized and performs best under pressure. Extra preference will be given for those with SABRE experience. Preference will also be given if you have experience working with a luxury market/clientele.

This role does come with health benefits. Work is weekdays (never weekends) and between the hours of 10 AM and 6 PM Eastern during which you make yourself available to the agency founder/manager and his team. You will not be asked to work outside of these times however you will need to be available during these week day hours. We are based in New York City however you can work remotely for this position.

Note that the primary focus of this role is not travel sales nor will travel be required, but you will be virtually surrounded by our team and discussing/handling travel 24/7!

The Fine Print:

You must be incredibly detail-oriented and well written; in our industry, an error in dates or a name mis-spelled will cause huge problems. You also excel in client management in order to be able to deal with our high-level clientele. Our team is young, dynamic, hard-working, and fun; all are remote and communicate mainly via Slack. You must also be a hard-worker, committed to the long-term goal, and incredibly well versed at multi-tasking and prioritization.

You can take direction but also be self-sufficient when assigned tasks. Your daily tasks include some clerical duties, social media posts (Instagram), scheduling/calendar management, CRM/accounting entry/invoicing, itinerary creation, and hotel research/quote creation, responding to and following up with house clients via emails. Experience with similar roles is required.

If your resume is considered, you may be given a written evaluation prior to proceeding with the interview process. You will also be taught Sabre.

Feel free to view our website and our reviews for more information on our company.

When submitting your application, please incorporate quokka in the first sentence of your cover letter to indicate you’ve read this description to the end.

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